Rollout philosophy, ownership messaging, and a listening methodology for the new member engagement platform — submitted by 11-year NBA veteran and Legends Life Subcommittee Lead Purvis Short.
The platform should unfold in phases — each phase builds credibility rather than asking members to trust the whole system at once.
Theme: “Help Us Build Legends Life.” Member feedback, chapter listening sessions, surveys, NBA/NBPA engagement.
Launch Legends Assist, establish service standards, and pilot member support.
Frame Legends Life as member-built, not committee-imposed. This creates ownership from day one.
We should not rely on surveys alone. The richest insights come from conversations rather than checkboxes. Conduct 20–30 structured member interviews, plus chapter listening sessions.
Speak with:
Submitted by Purvis Short, Legends Life Subcommittee Lead — 11-year NBA veteran, Golden State Warriors Legend.